The monitoring centres that Groupe Vigilance employs are 5 Diamond certified and ULC-listed (Underwriters Laboratories of Canada). They are located in Montreal, Quebec City, Ottawa, and Vancouver and rank among the most effective security facilities in North America. These centres are equipped with the most advanced and specialized remote monitoring technology and a vast fibre-optic network.
Our high-tech centres actively ensure your protection 24 hours a day. You enjoy immediate contact with a bilingual operator who fully understands the specific security procedures for your situation (home security or business security).
ULC (Underwriters Laboratories of Canada) listing attests that products and systems have been evaluated and tested and their performance complies with Canadian standards.
Five Diamond certification issued by the Central Station Alarm Association (CSAA) attests that all of our monitoring centre agents possess required skills and certification.
Responding to alarms
This is how we respond to alarms:
- Your security system emits an alarm signal. As soon as your system triggers an alarm, the monitoring centre is alerted and operators take action.
- An operator contacts the owner or resource person whose name appears on the call list in order to validate the alarm. Our computer system tells us the precise location where the alarm was triggered. We follow the response procedures set out in your personal file.
- If required, our operator will contact the appropriate response service.
- The response service arrives and takes appropriate action.
Monitoring services
Intrusion monitoring
Our state-of-the-art monitoring centres watch over your home at all times and are ready to take action in the event of an alarm.
Fire monitoring
Protect your family and home against fire and smoke. The panic button also allows you to call for emergency services as required.
Cellular transmission
Wireless transmission of alarm signals. No traditional landline is needed, thereby protecting you from phone service interruption (tampering or malfunction).
Alarm panel with tamper-resistant capability
The patented “Crash and Smash” anti-sabotage technology ensures that your system remains functional even if the security panel is damaged before a signal is sent or if the phone line is cut.
VigiGard
Electronic messaging
This service connects your system to an e-mail address or cell phone (text messaging) of your choice. Receive notification at all times on the state of your system, know what is happening in your home, and much more.
Two-way communication
Whatever the nature of an emergency, the two-way communication system allows our agents to collect information in a timely manner and ensure appropriate and effective response. We can interact with you whenever an alarm is triggered.
Guard response services
Uniformed patrol personnel can be sent to your home when an alarm is triggered to check the perimeter and determine what caused the alarm. This helps prevent unnecessary police intervention and costly fines resulting from a false alarm.
24-hour connection check (or link verification)
In order to ensure that your system is connected to the monitoring centre, a verification signal is sent every week. The self-test service checks the connection every 24 hours.
Warranty for parts and labour
This warranty is designed to extend your security system’s useful life and prevent unexpected repair costs.
Contact us toll free, anywhere in Quebec: 1-866-522-7911
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