We are at your disposal, for any questions or information.

Yes, since most alarm systems are compatible with our monitoring centre. However, we’ll need to check a few things before we can proceed with the transfer:

1. If you’re at the end of a contractual agreement with your current company, we’ll connect your system in the days ahead.
2. In the rare cases where we cannot electronically reprogram your alarm panel, we’ll replace the system card, at low cost to you, and connect the system to our monitoring centre.

No. Security systems are connected to the national network of 24-hour monitoring centres. Monitoring centre personnel receive alarm signals and determine the appropriate course of action depending on the situation (alarm validation, dispatching the fire department, police or emergency medical services).

Groupe Vigilance handles sales, installation, maintenance, and repairs for security system equipment as well as providing after-sales service. The monitoring centre processes and manages the various alarm signals it receives and takes appropriate action in response.

The monitoring centres are located in Montreal, Quebec City, Ottawa, and Vancouver. These centres are equipped with the most advanced and specialized remote monitoring technology and a vast fibre-optic network. In the event of an emergency or crisis situation, every centre can back up all other centres, thereby providing you with uninterrupted service, 24/7.

The siren will sound. If the alarm was set off accidentally, stay calm. Enter your code on the keyboard to deactivate the system. Wait roughly one minute and phone the monitoring centre to let us what happened. Use your cell phone if you have one. Otherwise, an operator will initiate the established response procedure.

1. Provide your location’s main phone number
2. Identify yourself using your PIN
3. State your name
4. Explain why you are making the call or what caused the alarm

Whenever your security system is triggered, an operator dials the main phone number for the protected location. If there is no answer or if the person who answers is unable to provide the valid PIN, the operator calls the police (according to the established response procedure).

The operator tries to contact a resource person on your call list.

When you plan to be away for a long period, be sure to let your resource persons know. When the resource person arrives at your home, an outdoor check of the premises should be carried out before entering. We strongly recommend waiting for the police to arrive before entering the premises.

To ensure effective response, resource persons should reside in proximity to the protected location, have keys to the premises, know the code for arming and disarming the syste, and have a pre-set PIN to identify themselves.

Your Groupe Vigilance security advisor can meet with your resource persons to explain their responsibility and show them how to activate and deactivate the security system. We suggest that you review your call list on a regular basis.